Trust your instincts or rely on procedure – when to design with intuition

Trust your instincts or rely on procedure – when to design with intuition

A few years ago, we had a seemingly simple problem to solve: our customers needed an easy way to set realistic expectations around their response times to conversations in our Messenger. Did this prove that we should have trusted our intuition all along?

Source: Trust your instincts or rely on procedure – when to design with intuition

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